Privacy Policy

iptvtest8k.shop ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services. It also covers your rights under the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Information We Collect

We collect minimal personal information necessary to operate our service and provide you with a seamless IPTV testing experience.

• Account Information: Name, email address, and WhatsApp contact (when you sign up for a trial or subscription).
• Payment Data: Encrypted payment details processed through our secure third-party payment gateway. We do not store full credit card numbers on our servers.
• Device & Usage Data: Device type, operating system, IP address, and browser information to diagnose technical issues and improve our service.
• Support Communications: Messages, emails, or chat logs when you contact our support team.

2. How We Use Your Information

We use your data only for the following purposes:

• To provide and maintain your IPTV trial or subscription access.
• To process payments securely and prevent fraud.
• To respond to your support inquiries and technical issues.
• To send service-related notifications (e.g., trial expiration, subscription updates).
• To improve our website, app compatibility, and content recommendations based on anonymised usage patterns.

We never use your data for marketing purposes without your explicit consent, and we never sell or rent your personal information to advertisers or third parties.

3. Zero-Log Streaming Policy

As a streaming gateway, we do not monitor, record, or log the specific channels you watch, the duration of your viewing sessions, or any content you access through our service. Your viewing activity remains entirely private. We only collect aggregate usage statistics (e.g., total number of active streams) to monitor server performance and capacity.

4. Encrypted Checkout & Payment Security

All payment transactions on iptvtest8k.shop are processed through industry-standard encryption (TLS 1.2+) and comply with PCI DSS requirements. We use trusted third-party payment processors to handle your financial data. Your payment details are transmitted directly from your browser to the payment processor — we never store your full card number, CVV, or expiry date on our systems.

If you choose to pay via WhatsApp (manual invoice), we securely collect only the minimum information required to generate an invoice (name, email, and plan selected). Payment confirmation is handled through encrypted channels.

5. Cookies & Tracking Technologies

We use a limited set of cookies to ensure the website functions correctly and to understand how visitors interact with our pages. This helps us improve user experience and technical performance.

• Essential Cookies: Required for site navigation, authentication, and session management. These cannot be disabled without affecting site functionality.
• Analytics Cookies: We use privacy-friendly analytics (e.g., Plausible or self-hosted Matomo) that do not use persistent tracking across sessions. We do not use Google Analytics or similar third-party tracking that builds cross-site profiles.
• No Advertising Cookies: We do not serve ads and therefore do not use any advertising or marketing cookies.

You can manage your cookie preferences directly in your browser settings. Note that disabling essential cookies may impact certain features of the website.

6. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law.

• Account Data: Retained for the duration of your active subscription or trial, plus a reasonable grace period (up to 30 days) after account closure to facilitate re-activation.
• Transaction Records: Retained for up to 7 years to comply with financial and tax obligations.
• Support Logs: Retained for up to 12 months to assist with follow-up issues and quality improvement.
• Analytics Data: Aggregated and anonymised — not linked to individual users — and retained for up to 24 months for trend analysis.

You may request deletion of your personal data at any time (see Section 8 below). When you do so, we will delete all personally identifiable information from our active systems, with the exception of data we are legally required to retain.

7. Your Rights (GDPR & CCPA)

We respect your privacy rights under applicable data protection laws, including the GDPR (for EU/UK residents) and the CCPA (for California residents). You have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request corrections to inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal retention obligations.
• Right to Restriction of Processing: Request that we limit how we use your data while we address your concerns.
• Right to Data Portability: Request a copy of your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests, including analytics.
• Right to Withdraw Consent: Withdraw any consent you have previously provided (e.g., for marketing communications).

To exercise any of these rights, please contact us using the WhatsApp button below or email [email protected]. We will respond within 30 days as required by law.

8. Third-Party Data Sharing

We do not sell, rent, or trade your personal information. We share data only with trusted service providers who assist us in operating our business, under strict confidentiality agreements:

• Payment Processors: For secure transaction processing (e.g., Stripe, PayPal).
• Hosting & CDN Providers: For reliable website and streaming delivery (e.g., AWS, Cloudflare).
• Support Tools: For managing customer inquiries (e.g., WhatsApp Business API, email ticketing).

All third-party providers are contractually obligated to process data only on our behalf and in accordance with this Privacy Policy. They are prohibited from using your data for any other purpose.

9. International Data Transfers

Our servers are located in the European Union and the United States. If you are accessing our service from outside these regions, please be aware that your data may be transferred to and stored in these jurisdictions. We implement appropriate safeguards (e.g., Standard Contractual Clauses) to ensure that your data receives an adequate level of protection in accordance with EU data protection laws.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it without undue delay.

11. Data Security

We implement industry-standard technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These include:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256).
• Regular security audits and vulnerability assessments.
• Strict access controls — only authorised personnel have access to user data.
• Secure password hashing and storage (bcrypt / Argon2).

While no system is 100% secure, we take all reasonable steps to safeguard your information. In the event of a data breach that affects your personal data, we will notify you and the relevant supervisory authorities within 72 hours as required by GDPR.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be posted on this page, with the "Last Updated" date at the top. We encourage you to review this page periodically.

If we make significant changes, we will notify you via email (if you have provided one) or through a notice on our website prior to the changes taking effect.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us through the following channels:

• WhatsApp: Chat with us on WhatsApp
• Email: [email protected]